Power Pack - Master Challenging Customer Interactions
Build skills and confidence in defusing difficult customer interactions. Identify the six A's of communication and put them into practice (Acknowledge, Active Listening, Admit Mistakes, Allow Venting, Apologize and Appropriate Non-verbals).
|Dates:||February 13, 2013
|Meets:||1:30 PM to 3:30 PM |
Sorry, this course has been cancelled. Please contact our office to see if it will be rescheduled, or if alternative classes are available.
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