Boise State University
220 E. Parkcenter Blvd
Boise Idaho 83706

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Power Pack - Make Every Customer Interaction Positive

There are three stages to effective customer interactions, and four things customers want every time they interact with you (Attention, Acceptance, Assertion, and Appreciation). When all three stages are enacted, and when you give your customers the four things they want, you not only make the current interaction a positive one, you also build your customers' positive anticipation about their next encounter with you!   
Dates:February 13, 2013   
Meets:10:30 AM to 12:30 PM
Hours:2.00
CEUS:0.20
Fee:$60 

Sorry, this course has been cancelled. Please contact our office to see if it will be rescheduled, or if alternative classes are available.




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